{"id":15,"date":"2025-10-07T14:33:02","date_gmt":"2025-10-07T14:33:02","guid":{"rendered":"https:\/\/boutique.charlesetcelestine.com\/?page_id=15"},"modified":"2025-10-21T15:28:06","modified_gmt":"2025-10-21T15:28:06","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/www.charlesetcelestine.com\/index.php\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"<div class=\"et_d4_element et_pb_section et_pb_section_0 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_d4_element et_pb_row et_pb_row_0  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_0  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h1>Politique de remboursement et de retours<\/h1><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_1  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">Derni\u00e8re mise \u00e0 jour : [21\/07\/25]<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_1  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_1  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_2  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2>1. <strong data-start=\"311\" data-end=\"337\">Produits personnalis\u00e9s<\/strong><\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_3  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\">La majorit\u00e9 des articles vendus sur notre boutique sont <strong data-start=\"396\" data-end=\"427\">faits main et personnalis\u00e9s<\/strong> selon vos choix (pr\u00e9nom, coloris, motifs...).<br data-start=\"473\" data-end=\"476\" \/><strong data-start=\"476\" data-end=\"539\">Conform\u00e9ment \u00e0 l\u2019article L221-28 du Code de la consommation<\/strong>, les produits personnalis\u00e9s ne peuvent faire l\u2019objet ni de retour, ni d\u2019\u00e9change, ni de remboursement, sauf en cas de d\u00e9faut av\u00e9r\u00e9 ou d\u2019erreur de notre part.<\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_2  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_2  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_4  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2>2. <strong data-start=\"709\" data-end=\"739\">Produits non personnalis\u00e9s (en stock)<\/strong><\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_5  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p data-start=\"742\" data-end=\"988\">Pour les articles non personnalis\u00e9s, vous disposez d\u2019un <strong data-start=\"798\" data-end=\"819\">d\u00e9lai de 14 jours<\/strong> \u00e0 compter de la r\u00e9ception pour exercer votre droit de r\u00e9tractation.<br data-start=\"887\" data-end=\"890\" \/>Pour cela, veuillez nous contacter par email \u00e0 <strong data-start=\"937\" data-end=\"971\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"939\" data-end=\"969\">charlesetcelestine@gmail.com<\/a><\/strong> en pr\u00e9cisant :<\/p>\n<ul data-start=\"989\" data-end=\"1084\">\n<li data-start=\"989\" data-end=\"1017\">\n<p data-start=\"991\" data-end=\"1017\">Votre num\u00e9ro de commande<\/p>\n<\/li>\n<li data-start=\"1018\" data-end=\"1050\">\n<p data-start=\"1020\" data-end=\"1050\">Le ou les articles concern\u00e9s<\/p>\n<\/li>\n<li data-start=\"1051\" data-end=\"1084\">\n<p data-start=\"1053\" data-end=\"1084\">Le motif du retour (facultatif)<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1086\" data-end=\"1125\">Les produits doivent \u00eatre retourn\u00e9s :<\/p>\n<ul data-start=\"1126\" data-end=\"1234\">\n<li data-start=\"1126\" data-end=\"1162\">\n<p data-start=\"1128\" data-end=\"1162\">Neufs, non utilis\u00e9s et non lav\u00e9s<\/p>\n<\/li>\n<li data-start=\"1163\" data-end=\"1196\">\n<p data-start=\"1165\" data-end=\"1196\">Dans leur emballage d\u2019origine<\/p>\n<\/li>\n<li data-start=\"1197\" data-end=\"1234\">\n<p data-start=\"1199\" data-end=\"1234\">Accompagn\u00e9s du justificatif d\u2019achat<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1236\" data-end=\"1323\">Les frais de retour sont <strong data-start=\"1261\" data-end=\"1286\">\u00e0 la charge du client<\/strong>, sauf en cas d'erreur de notre part.<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_3  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_3  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_6  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2 data-start=\"1330\" data-end=\"1356\">3. <strong data-start=\"1336\" data-end=\"1354\">Remboursements<\/strong><\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_7  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p data-start=\"1357\" data-end=\"1439\">Une fois les produits r\u00e9ceptionn\u00e9s et v\u00e9rifi\u00e9s, le remboursement sera effectu\u00e9 :<\/p>\n<ul data-start=\"1440\" data-end=\"1648\">\n<li data-start=\"1440\" data-end=\"1467\">\n<p data-start=\"1442\" data-end=\"1467\"><strong data-start=\"1442\" data-end=\"1465\">Sous 7 jours ouvr\u00e9s<\/strong><\/p>\n<\/li>\n<li data-start=\"1468\" data-end=\"1648\">\n<p data-start=\"1470\" data-end=\"1648\">Par le m\u00eame moyen de paiement que celui utilis\u00e9 lors de la commande<br data-start=\"1537\" data-end=\"1540\" \/>Les frais de livraison initiaux ne sont pas rembours\u00e9s, sauf si le retour est d\u00fb \u00e0 une erreur de notre part.<\/p>\n<\/li>\n<\/ul><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_4  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_4  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_8  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2>4. <strong data-start=\"1661\" data-end=\"1701\">Articles endommag\u00e9s ou non conformes<\/strong><\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_9  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p data-start=\"1704\" data-end=\"1769\">Si vous constatez un d\u00e9faut ou une erreur de personnalisation :<\/p>\n<ul data-start=\"1770\" data-end=\"2002\">\n<li data-start=\"1770\" data-end=\"1890\">\n<p data-start=\"1772\" data-end=\"1890\">Envoyez un email \u00e0 <strong data-start=\"1791\" data-end=\"1825\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1793\" data-end=\"1823\">charlesetcelestine@gmail.com<\/a><\/strong> avec photos \u00e0 l\u2019appui dans un d\u00e9lai de <strong data-start=\"1865\" data-end=\"1888\">48h apr\u00e8s r\u00e9ception<\/strong><\/p>\n<\/li>\n<li data-start=\"1891\" data-end=\"2002\">\n<p data-start=\"1893\" data-end=\"2002\">Si l\u2019erreur est av\u00e9r\u00e9e, nous vous proposerons une solution adapt\u00e9e : <strong data-start=\"1962\" data-end=\"2002\">\u00e9change, r\u00e9paration ou remboursement<\/strong><\/p>\n<\/li>\n<\/ul><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_5  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_5  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_10  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2 data-start=\"2009\" data-end=\"2031\">5. <strong data-start=\"2015\" data-end=\"2029\">Exceptions<\/strong><\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_11  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p data-start=\"2032\" data-end=\"2086\">Aucun retour ou remboursement ne sera accept\u00e9 pour :<\/p>\n<ul data-start=\"2087\" data-end=\"2232\">\n<li data-start=\"2087\" data-end=\"2129\">\n<p data-start=\"2089\" data-end=\"2129\">Les produits personnalis\u00e9s sans d\u00e9faut<\/p>\n<\/li>\n<li data-start=\"2130\" data-end=\"2194\">\n<p data-start=\"2132\" data-end=\"2194\">Les articles retourn\u00e9s incomplets, ab\u00eem\u00e9s, salis ou utilis\u00e9s<\/p>\n<\/li>\n<li data-start=\"2195\" data-end=\"2232\">\n<p data-start=\"2197\" data-end=\"2232\">Les demandes au-del\u00e0 du d\u00e9lai l\u00e9gal<\/p>\n<\/li>\n<\/ul><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_6  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_6  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_12  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2 data-start=\"2239\" data-end=\"2268\">6. <strong data-start=\"2245\" data-end=\"2266\">Adresse de retour<\/strong><\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_13  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p data-start=\"2269\" data-end=\"2364\">Les retours sont \u00e0 envoyer \u00e0 l\u2019adresse suivante (communiqu\u00e9e par email apr\u00e8s accord de retour).<\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div><div class=\"et_d4_element et_pb_row et_pb_row_7  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_4_4 et_pb_column et_pb_column_7  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_14  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h2 data-start=\"4185\" data-end=\"4205\">7. <strong data-start=\"4192\" data-end=\"4203\">Contact<\/strong><\/h2><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_15  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p data-start=\"3613\" data-end=\"3902\">Pour toute question concernant un retour ou un remboursement, n\u2019h\u00e9sitez pas \u00e0 nous \u00e9crire \u00e0 :<br data-start=\"4254\" data-end=\"4257\" \/><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"4260\" data-end=\"4290\">charlesetcelestine@gmail.com<\/a><\/p><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\r\n<p><b>This is a sample page.<\/b><\/p>\r\n<!-- \/wp:paragraph --><!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Overview<\/h2>\r\n<!-- \/wp:heading --><!-- wp:paragraph -->\r\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Additional non-returnable items:<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:list -->\r\n<ul>\r\n<li>Gift cards<\/li>\r\n<li>Downloadable software products<\/li>\r\n<li>Some health and personal care items<\/li>\r\n<\/ul>\r\n<!-- \/wp:list --><!-- wp:paragraph -->\r\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Please do not send your purchase back to the manufacturer.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>There are certain situations where only partial refunds are granted:<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:list -->\r\n<ul>\r\n<li>Book with obvious signs of use<\/li>\r\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\r\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\r\n<li>Any item that is returned more than 30 days after delivery<\/li>\r\n<\/ul>\r\n<!-- \/wp:list --><!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\r\n<!-- \/wp:heading --><!-- wp:paragraph -->\r\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\r\n<h3 class=\"wp-block-heading\">Late or missing refunds<\/h3>\r\n<!-- \/wp:heading --><!-- wp:paragraph -->\r\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:heading {\"level\":3} -->\r\n<h3 class=\"wp-block-heading\">Sale items<\/h3>\r\n<!-- \/wp:heading --><!-- wp:paragraph -->\r\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\r\n<!-- \/wp:heading --><!-- wp:paragraph -->\r\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Gifts<\/h2>\r\n<!-- \/wp:heading --><!-- wp:paragraph -->\r\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Shipping returns<\/h2>\r\n<!-- \/wp:heading --><!-- wp:paragraph -->\r\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:heading -->\r\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\r\n<!-- \/wp:heading --><!-- wp:paragraph -->\r\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\r\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique en mati\u00e8re de remboursements et de retours - Charles &amp; C\u00e9lestine<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.charlesetcelestine.com\/index.php\/remboursements_retours\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique en mati\u00e8re de remboursements et de retours - Charles &amp; 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